Feros Care Home /
Customer Service Liaison Logistics and Rostering
Are you the best at talking to people on the phone? Are your organisational skills legendary? Want to work in an industry where you can continue your administration career but also have a sense of accomplishment? YES? Read on! What will I be doing as a Customer Service Liaison - LARS? As part of our rostering team, you will play a critical role in ensuring staff are allocated efficiently and effectively in various regions throughout Australia. Each day you will be assisting with unplanned changes to existing rosters, forward planning for future services and preparing schedules that reduce staff travel time between appointments. You will be responsible for building and maintaining client and stakeholder relationships (inbound and outbound). You will act as a central point of contact for remote staff, providing support and assistance in relation to service bookings. All communications are recorded in our central client management system and you will be accessing multiple programs to capture key information which provides essential reporting for our business. This is a full-time position on a 12-month fixed-term contract with a seven-day rotating roster between the hours of 6am and 10pm. Availability and flexibility is required as there may be weekend work. Need to be/have: You are the type of person who remains stress-free in busy times. You can capture critical information quickly and accurately. You are a customer service whizz and contribute to a positive and FUN-filled team environment who know how to work hard but also have a laugh. What to bring: Previous experience in a rostering, scheduling or similar role Previous experience working within a call centre environment (or an office with plenty of phone calls) Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone The ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases) A knack for organising, planning, and problem solving all while prioritising your workload Ability to maintain accuracy whilst working in a busy environment and managing competing demands Demonstrated ability to effectively plan and organise the service delivery requirements of a fluctuating client base Ideally you will have previous experience working in a busy contact centre environment however this is not essential For brownie points: Certification in administration or similar Experience working within the aged care industry position description 50000AUDAustralia - QLDGold Coast