Virtual Local Area Coordinator - Mackay, Qld
- Seek a new adventure for yourself and your participants
- Full time opportunity
- Do you best life's work
We don’t just want our participants to live. We want them to dream. To get their feet wet and their hands dirty. To laugh, socialise and be happy.
Feros Care is proud to partner with the NDIS to deliver Local Area Coordination services in Townsville, Mackay, ACT, Northern Adelaide and Barossa regions across Australia.
We are looking for legends to virtually assist people with disability, their family and the general community to learn more about and to link to the NDIS program.
What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.
What will you do in this role?
- Work with participants to collect information to enable the pre-planning and initial plan to be developed as effectively as possible
- Guide and assist participants over the phone to develop their options and build capacity to undertake self-management
- Receive and manage phone calls from participants, families and the community
- Assist people deemed by NDIS as not eligible for Scheme, their families, and carers with information linkages and supports to utilise natural supports and connect with their community
- Working to daily statistics and KPIs
- Assist in organising and planning community events, information sessions and presentations
- Support with ordering technology, liaising with NDIS IT support and manage access for local LAC workforce
- Supporting the day to day operations of local LACs providing administration, phone and events management support.
This role will be based in our Mackay office. What's the "Virtual" part I hear you say? You will conduct all your planning and assessment meetings remotely from the office. How cool is technology these days?
Our ideal VLAC would:
- Be committed and passionate about enabling people to live their best lives
- Be confident in communication and engagement
- Love working in a tight knit team but also know when it’s time to knuckle in and get the job done
- Sharing your infinite wisdom with your teammates sparks joy and excitement
- Be a Confident and everyday user of technology and the internet
- Have a sense of adventure
- Ready to smash stereotypes around disability
The boxes you need to tick:
- A relevant qualification in disability, community services, child services, or lived experience with disability
- Well-developed communication skills (written, verbal and listening) including high level telephone technique in order to liaise effectively with all callers
- Demonstrated ability to work effectively in a team environment to efficiently respond to the daily fluctuations in service delivery requirements of a changing service levels
- Experience and commitment to working with and delivering high quality services to people with disability, their families, carers and local communities, or a lived experience
- Experience in coordinating and managing events, education sessions and/or seminars
- Confident and everyday user of technology and the internet.
- A current Working with Children Check or willingness to obtain one
For brownie points:
- Previous experience in community development and community capacity building
Work Perks (the goodies!):
- Be part of an organisation who’s shaking up the industry
- Keeping health and wellbeing at the top of mind, take advantage of our Employee Assistance Program
- Salary packaging
- Technology kits including a laptop and smart phone
- You’ll be backed by a training and development team committed to your continuous face to face and online learning
- Truly fun, flexible and supportive work environment – we walk the talk
- A chance to be recognised and rewarded
- Plus, meaningful experiences where you know you are making a positive impact in the local community every day
We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job.
When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.