The purpose of this newly created role is to provide exceptional leadership to the remote assessment teams through monitoring performance and mentoring staff. You will do this by supporting the workforce to demonstrate quality and performance outcomes and ensuring the client experience and our reputation is world class.This role will be employed on a 12 month fixed term contract and is open to candidates in any location where the Regional Assessment Service is delivered by Aspire 4 Life within QLD (Bundaberg & South). This is a mobile role. What are some things I might be doing? Provide leadership and operational support on a daily basisParticipate in and deliver Home Support AssessmentsMonitor the team’s assessments and support planning through formal and informal auditing processes, ensuring they align with KPI requirementsProvide mentoring and coaching to ensure assessments are delivered within a wellness and reablement frameworkWork collaboratively to develop reports, interpret and analyse data, categorise risk and develop and implement sustainable corrective actionsActively monitor, report and address client satisfactionManage resource and leave management, to ensure continuity of service delivery for our clients and delivery of KPIsWork collaboratively to develop reports, interpret and analyse data, categorise risk and develop and implement sustainable corrective actionsTravel as required to provide leadership to the mobile workforce What will I need? Experience in people management and leadership, creating a workplace culture that is engaging, positive, playful, creative, cohesive and productiveExperience managing/supporting a mobile case management, care planning or assessment service workforceWorking experience in aged and/or community care settingExperience achieving contractual KPI and quality outcomesDemonstrated ability to create strong regional networks of internal and external stakeholders in order to achieve our operational goalsUnderstanding and ability to maintain knowledge of relevant legislationAbility to travel interstate for at least three (3) business days per month Qualifications, Certificates and Registrations:  Statement of Attainment 2 (Regional Assessment Service) and experience working as an assessor within this programTertiary qualifications in a Business/Management/Community Services/Health DisciplineUnrestricted drivers licenceFor brownie points:Previous experience working within a Regional Assessment servicePrevious experience working in and /or supporting a remote team About aspire4Life (www.aspire4life.com.au) Aspire4Life, powered by Feros Care, is a leading assessment and case management agency delivering world-class assessment, planning, coordination, restorative and wellbeing services. Our mission is to make a difference and provide genuine and valuable care and attention for everyone we work with. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.We place a strong importance on our culture and strive to create an environment where staff are able to do their best life’s work.  We love diversity within our teams, it brings richness in ideas, perspectives.  It makes us a better organisation and allows us to achieve more than we could have imagined.Apply Now! Variety is the spice of life - everyone is welcome and everyone matters at aspire4life. We are proud to be an inclusive organisation, embracing all people, regardless of ethnicity, culture, gender, identity, sexual orientation or disability.Aspire4life acknowledges the traditional owners of this land, the Aboriginal & Torres Strait Islander People of this Country. We also pay respects to Elders past and present, who strive to build a better and more sustainable future for future generations.When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.  80000 AUD Australia - QLD Brisbane