We’re on the hunt for a driven Quality & Emergency Manager to join our amazing Quality, Risk and Compliance team.Please note this is a full time position on a 3 years' fixed term contract. The Perks: Salary packaging (up to $15,899 per annum), free gym access, and some of the best coffee on the Gold Coast located in our buildingGenerous gender neutral paid parental leaveOur office is located at The Strand in Coolangatta, we are literally across the road from the beachGrowth prospects and upward mobilityWe work hard but also love to bring play into our day, so dust off that dress-up box!Truly flexible and supportive work environment – we walk the talkBe part of an organisation shaking up the aged care industryThe People: Feros Care is proud to be an equal opportunity employer. Work with ballerinas, mountain bikers, surfers, trivia pros, musicians, single people, family people, happy people! We truly actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all their glory.The Role:You will add value to Feros Care Operations by seeking facilitating and managing the implementation of continuous improvement across Feros Care services integrated Quality and Risk Management System and assisting with ongoing compliance with the Aged Care Act Quality of Care Principles and ISO9001. You will also facilitate and manage the development, review and testing of safety and emergency management plans across all our locations and services. Key responsibilities: Ensure all policies, processes and procedures are recorded, reviewed/revised and managed, ensuring consistency and review of documentationWork with corporate and operational business units and services, ensuring all improvement actions are recorded and actionedMonitor and review all continuous improvement activities ensuring they are identified and actioned across accreditation standardsSupport the alignment and transition to the Common Quality Standards, collection f evidence to support conformance and identify and report areas of non-conformance for corrective actionMonitor, manage and report incidents, customer feedback and hazard management and ensure all incidents and complaints are severity rated as per escalation protocolDevelop and maintain an emergency management frameworkMonitor and manage compliance with mandatory emergency obligations The boxes you have to tick:Three (3) years or more experience in a quality management roleHands on experience in the development and implementation of safety and emergency management systemsGood level of analytical and report writing skills with a focus on providing well researched recommendationsISO 9001 quality auditor qualification strongly desirable but not essentialYou enjoy solving a puzzle and coming up with innovative solutions Qualifications, Certificates and Registrations: Aged care or other related auditor qualifications For bonus points:ISO 9001 quality auditor qualificationSafety and Emergency management qualificationsPrevious experience working within the aged and/or community care industry 70000AUDAustralia - QLDGold Coast