The Role:We are looking for legends to maximise all potential acquisition opportunities through various channels, ensuring Feros Care services and products are fully optimised at all times. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.Some of your key responsibilities will include:Use exceptional telephone etiquette to answer all incoming calls, within the agreed response timeframes, in a consistently friendly and professional manner leaving a lasting positive impression on the callerUse a variety of superior interpersonal phone communication skills to deliver genuinely respectful caller engagement including active listening, gaining all customer details, information gathering, problem analysis and solving, persuasiveness, and negotiationProvide advisory services to all relevant enquirers acting as their guide to the aged care industryNurture potential clients through various channels including outbound calls and email until they are ready to begin services with Feros CareMaintain comprehensive knowledge and excellent working understanding of the Feros Care website, the LifeLink website, the My Aged Care website, and any other relevant websites and internet search engines related to Feros Care's essential service provision and the Health and Aged Care sectorEnsure compliance with service program operational guidelines, legislative requirements, quality frameworks, organisational and operational processes and proceduresProvide assistance to other teams as required within both scope of practice and duties, to ensure the operational requirements and business needs of Feros Care are met in a timely manner.About You:Demonstrated high-level computer literacy in Outlook, Word, Excel and databases in order to maintain client and staff records and create effective documentationDemonstrated time management and organisational skills to effectively plan and prioritise work tasksDemonstrated ability to maintain accuracy whilst working in a busy environment and managing competing demandsPositive and respectful communicator with well-developed communication skills (written, verbal and listening) including high-level telephone technique in order to liaise effectively with all callers in service delivery requirements of a changing service levelsDemonstrated ability to work in an environment which is frequently changing and has high client expectations and competing prioritiesAbility to maintain a positive and respectful attitude especially when competing demands and time pressures are highThe Perks: Salary packaging, free gym access and staff referral bonusesNot-for-profit organisation – it feels good to give backTruly flexible and supportive work environment – we walk the talkGenerous gender-neutral paid parental leaveGrowth prospects and upward mobilityWe work hard but also love to bring play into our dayBe part of an organisation shaking up the disability and aged care industryBacked by an internal training and development team committed to your curiosity and so much more!Our recruitment process: You’ll read this ad with a smile on your face and decide to applyWe’ll reach out for a quick chat over the phoneMeet some of the team in an interview – a written task will be given to all applicants invited to attend an interviewYou’re in, you got the job!You tell everyone how amazing your life has becomeYou earn a sweet referral bonus for your friends we hire too 25 AUD Australia - QLD Gold Coast